08/10/2024 Marjut Alatalo Toimitusjohtaja, WayUp Oy.
Emotional intelligence plays a significant role in modern leadership. Modern leadership is people-oriented, flexible, value-driven, and technologically advanced. It requires continuous self-development and the ability to lead in complex and rapidly changing environments. Emotional intelligence is not about being soft, but it is demanding work and a strategic leadership tool.
Modern leadership is not just the responsibility of the leader, but of all of us!
Emotional intelligence forms the foundation for a positive organizational culture, better decision-making, and effective crisis management. These factors not only drive the company's performance but also differentiate it from competitors and help create sustainable success in the long run. Emotional intelligence in leadership could therefore be a strong competitive advantage for your business in today’s complex and dynamic business environment.
The Benefits of Emotional Intelligence for the Organization
Emotionally intelligent leadership has been proven to enhance employee engagement and motivation (e.g., Goleman). A work environment where team members feel valued and heard increases their commitment to the company. Committed employees, in turn, are more productive, produce higher-quality work, and are more likely to stay with the company for a longer period.
- Innovation is especially important for maintaining competitiveness in rapidly changing markets, where companies must continuously adapt and come up with new solutions to succeed. Psychological safety has been proven to foster innovation and creativity (e.g., Edmondson), as employees feel empowered to think outside the box and present bold ideas. Emotional intelligence in leadership promotes an atmosphere where it is safe to express even imperfect ideas, make mistakes, and participate in discussions without fear of negative consequences.
- Emotional intelligence also improves customer relationships. Especially in B2B business and when making large personal purchases, emotions have been proven to play a significant role in customer decision-making.
- A positive company culture not only attracts new talent but also ensures that current employees remain satisfied and motivated. This is a significant competitive advantage, especially in situations where there is a labor shortage, and companies must compete to attract and retain the best talent.
- Emotional intelligence also contributes to more effective decision-making, especially in complex and emotionally charged situations. Emotionally intelligent leaders are able to analyze the situation objectively and take into account the emotions and needs of various stakeholders.
Companies often face situations that require quick adaptation and change, such as technological breakthroughs, market shifts, or financial challenges. Emotional intelligence in leadership is especially important in crisis and change situations, as emotions are always present, both for leaders and team members.
Develop Emotional Intelligence
Emotional intelligence is not an innate trait; rather, it is a skill that can be developed through continuous self-reflection, introspection, and practice. Emotional intelligence can also be measured, allowing for the tracking of progress. Here are a few tips to support your personal development:
Increasing Self-Awareness and Practicing Self-Control
- Keep an Emotions Journal and Reflect on Your Actions
- Practice Different Breathing Techniques, such as Ten Deep and Very Calm Breaths
- Schedule Moments to Pause and Take Breaks
- Identify the Factors That Make You React
- Ask for Feedback
Developing Empathy and Strengthening Social Skills
- Listen Actively, Be Present, and Focus on Hearing
- Ask Open-Ended Questions
- Try to See Things from the Other Person's Perspective
- Practice Positive Communication, Think About What’s Good in This
- Practice Giving and Receiving Appreciative and Constructive Feedback
- Try to Observe What Is Happening with the Other Person—When They Are Sad, Happy, Disappointed, etc.
Developing Motivation and Volition (Actionability)
- Set Inspiring Goals and Reflect on Why They Are Important to You
- Think About What Obstacles You Might Face and How to Overcome Them
- Focus on Finding Solutions
- Think About What Support You Need and From Whom. Ask for Help.
Developing Conflict Competence
- Practice Calm Conversations
- Avoid Blaming
- Decide to Be Interested in the Other Person's Interpretation
- Be Open to Hearing the Other Person
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